Kourkouta, L. Communication in Nursing Practice. Vertino, K. Have a question or concern about this article? Please contact us. I understand this consent is not required to attend UNM. Home Articles Importance of Communication in Nursing. Importance of Communication in Nursing. Published On: September 23, Updated On:. Establishing Good Communication Nurses possess a tremendous amount of medical knowledge and clinical expertise.
The Benefits of Communication Studies show that good communication between nurses and patients have many benefits. Learning to Communicate Not everyone is a natural communicator, and even the best communicators can benefit from additional training and insight.
Communication is Key Nurses have a multitude of responsibilities when it comes to patient care. Sources: Kourkouta, L. These group messaging platforms feature role-based assignments that ensure all patient information is accurately passed on to other members of the care team at shift changes and patient transfers, including test results, patient conversations, and consult recommendations. The platforms allow nurses to quickly contact the right people, at the right time to obtain information and get quick answers, avoiding the hours of wasted time playing phone tag.
With less time wasted, nurses can spend longer with each patient and can provide better care. HIPAA-compliant instant messaging platforms have been shown to improve patient satisfaction and patient outcomes. Improvements in communication mean shorter wait times, less time spent in hospital, more timely interventions, and higher quality care. Free eBook Telehealth Simplified.
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Built by scientists, for scientists. Our readership spans scientists, professors, researchers, librarians, and students, as well as business professionals. Downloaded: Abstract Nurses are critical in the delivery of essential health services and are core in strengthening the health system. Keywords communication communication skills feedback non-verbal communication nurse—patient relationship nursing verbal communication.
Introduction Nurses are critical in the delivery of essential health services and are core in strengthening the health system [ 1 , 2 ]. Verbal communication Verbal communication is associated with spoken words and is vitally important in the healthcare context.
Verbal communication Non-verbal communication is not reliant on words. Non-verbal communication is made up of: Accent Bodily contact Direction of gaze Emotive tone in speech Facial and gestural movements Physical appearance Posture Proximity Speech errors Timing of speech [ 5 , 8 , 9 , 10 ]. Linear model of communication Linear model of communication entails a sender, a message, a receiver and noise Figure 1. Interactive model of communication Interactive model of communication gives a slightly more complex explanation of the communication process.
Transactional model of communication Transactional model of communication acknowledges and gives emphasis to the dynamic nature of interpersonal communication and the multiple roles of the communicators.
Language barrier Language differences between the patient and the nurse are another preventive factor in effective communication. Cultural differences Culture is another hindrance. Conflict Conflict is a common effect of two or more parties not sharing common ground. Setting in which care is provided The factors in care setting may lead to reduction in quality of nurse—patient communication. Perception If a healthcare professional feels that the person is talking too fast, not fluently, or does not articulate clearly etc.
Difficulty with speech and hearing People can experience difficulty in speech and hearing following conditions like stroke or brain injury. Noise Equipment or environmental noise impedes clear communication. Assertive communication The skill of assertiveness is important to nurses. Therapeutic interactions Therapeutic interactions are purposeful as opposed to social.
Guidelines for successful therapeutic interactions After the purpose of the therapeutic interaction has been established, the following guidelines assist in conducting a successful interaction: Maintaining a low-authority profile The nurse must strive to maintain a low-authority profile at the beginning of the conversation.
Tailor the message to the totality of the person Saying something does not necessary mean that the message has been received and understood. Validate the interpretation with the patient Validation means that you ask the patient whether your interpretation is correct or not. Active listening Active listening means concentrating all your senses and thoughts on the speaker.
Are the body and face turned towards the speaker? Evaluate own communication In the interest of nurse—patient relationship, it is essential that they ascertain whether their communication has been successful. Therapeutic communication techniques Table 1 gives an overview of therapeutic communication techniques and provides examples of each technique [ 10 , 13 ]. How is it possible? How long have you been aware of this illness?
Silence also give a nurse an opportunity to observe the patient. Table 1. Therapeutic communication techniques. Counter-productive communication techniques There are certain counter-productive communication techniques that the nurse should avoid as they do not assist in the recovery of the patient and do not have any therapeutic value.
Reassurance is not based on fact or real certainty. This implies that she has the correct information and knows better than the patient. Table 2. Non-therapeutic communication techniques that should be avoided. Conclusion Promoting effective communication in health care is demanding and challenging because of the nature of the work environment. Acknowledgments The author wishes to acknowledge the Durban University of Technology for funding this book chapter.
Conflict of interest The author declares that there is no conflict of interest in this chapter. More Print chapter. How to cite and reference Link to this chapter Copy to clipboard. Available from:. Over 21, IntechOpen readers like this topic Help us write another book on this subject and reach those readers Suggest a book topic Books open for submissions. More statistics for editors and authors Login to your personal dashboard for more detailed statistics on your publications.
Access personal reporting. More About Us. This technique is useful when verbal and non-verbal communication do not match.
This means that you repeat what the patient said in the same or different words. By organizing and checking what the patient has said, especially after a detailed discussion. This technique is used to indicate that a specific part of the discussion is coming to an end and that if the patient wishes to say any more, she should do so.
Draw a conclusion from the information you have gathered and discuss it with your patient to see whether it is true. The patient can then disagree with it, or confirm that your conclusions are true.
Make supportive remarks to encourage the patient to participate in the conversation. Show that you are listening. Consider the cultural belief and comfort of the patient before touching. This helps the patient to see the connection between the parts of an occurrence. This is used to guide the conversation to another subject, without losing the continuity of the conversation.
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